Download the AgYantraa app, enter your Indian mobile number (+91), verify via OTP, accept the Terms & Conditions and Privacy Policy, then select "Equipment User (Farmer)" as your role. Complete the onboarding form (land size, crop type, village/taluk). Registration is instant. Reference: 2.1.

No. Aadhaar is voluntary for Equipment Users. Your mobile number (with OTP verification) is the primary identity. Aadhaar may be required for subsidy eligibility verification under the Small Farmer Support Programme. Reference: 2.3.1.

Yes. Dual registration is permitted under the same mobile number. When renting equipment you act as a Farmer; when listing your own equipment you act as an Owner. Both roles are managed from one account. Reference: 2.1.

Yes. Go to Profile → Settings → Delete Account. Alternatively, email dpo@agbharat.org with subject "Account Deletion Request — [Your Mobile Number]". Processed within 7 working days. Active bookings must be completed first. Certain data (OTP logs, transaction records) is retained for statutory periods under Indian law (Income Tax Act, IT Act, DPDP Act) but your active profile is removed. Reference: 2.8, 11B Privacy Policy.

Yes. Share your unique referral code (Profile → Share & Invite) with another farmer. When they complete their first booking, you receive ₹50 credit to your AgYantraa wallet. The invited farmer also receives a ₹50 welcome credit. Referral credits can be applied to future bookings. Reference: 3.6.

Tap "Search Equipment" on the home screen. Enter your date range and equipment type (e.g., Tractor, Harvester). Results show equipment available in your pincode area, sorted by distance. Grant location permission for the most accurate distance results. You can also filter by price range, HP, and rating. Reference: 3.1.

Grey dates on the availability calendar are already booked. You can: (a) choose different available dates; (b) search for similar equipment nearby; (c) use the "Notify Me" option to get an alert if a cancellation opens up. Reference: 3.1.3.

Yes. You may have multiple concurrent active bookings (e.g., a tractor and a sprayer for the same dates). Each booking is processed and paid separately. Reference: 3.1.

You can book up to 30 days in advance. Minimum booking unit is 1 acre; maximum is 50 acres per booking. Reference: 3.1.2.

24 hours. If the Owner does not respond within 24 hours, the request is automatically declined, the dates are released, and your payment is refunded in full. You will be notified immediately. Reference: 3.2.4.

Yes, this is by design. Contact numbers are masked until your booking is confirmed. After confirmation, a masked relay number is provided for calls/SMS. Direct mobile numbers are never shared before confirmation. This protects your privacy and the Owner's privacy. Reference: 3.3.4A.

No. If an Owner substitutes equipment, you have a 2-hour window to decline via App and receive a full refund with no penalty. If you accept, the booking continues at the same rate. Reference: 6.1.2.

Yes. If equipment arrives in an unsafe or materially different condition from the listing, do not enter the receipt OTP. Document the condition with photographs. Raise a dispute via App → My Bookings → Raise Dispute. You are entitled to a full refund if the Grievance Team confirms the equipment was unfit. Reference: 6.1, 4.4A.

Payment is taken at the time you submit your booking request (not when the Owner accepts). The amount is held in a nodal account. If the Owner declines or does not respond within 24 hours, you receive a full refund. Payment is released to the Owner only after the completion OTP is entered. Reference: 4.1.

All major digital payment methods are accepted: UPI (PhonePe, Google Pay, BHIM UPI), Debit/Credit Cards, Net Banking, and wallets via the integrated payment gateway. Cash payments are strictly prohibited under 4.1.5. Reference: 4.1.3.

The Small Farmer Support Programme (80:20 Inclusion Model) provides a subsidy of 20% on rental costs for eligible farmers, funded by the Association's operational surplus and CSR partners.

Eligibility: Farmers with ≤2 acres of agricultural land. Subsidy applies to the first 2 acres only. Available twice per year (two subsidised booking cycles per financial year). Land size is declared during onboarding and may be verified.

The subsidy is applied automatically at checkout if you are eligible. Subsidy is not guaranteed if the pool is exhausted. Reference: 4.3.

In most cases, failed payments are auto-reversed by the bank within 3–7 working days. If the deduction is not reversed, raise a dispute via App → Help → Payment Issue, or contact us at +91 93815 82456 with your transaction reference. We will investigate with the payment gateway. Reference: 4.6.

Subsidy amounts returned to the pool on cancellation are not refunded to you separately — they offset the original payment. Reference: 4.6.2.

Yes. Your AgYantraa wallet credit (including referral credits) can be applied at checkout. The wallet balance appears on the payment screen. Credits do not expire but are non-transferable and non-redeemable as cash. Reference: 3.6.

Reference: 5.2.

Yes. If an Owner cancels a confirmed booking for any reason, you receive a 100% refund regardless of timing. The Owner incurs a penalty (5%, 10%, or 15% depending on notice given). Your refund is processed within the standard timeline for your payment method. Reference: 5.3.

Yes, if the Owner agrees. Both parties must agree via App. Conditions: (a) 48 hours' notice; (b) maximum 1 reschedule per booking; (c) original rate is locked. Force Majeure rescheduling is unlimited. Reference: 5.7A.

Declared natural disasters (flood, cyclone, drought), government-declared agricultural emergencies, widespread crop disease outbreaks, and curfew orders restricting movement. Must be notified within 6 hours with appropriate evidence. On valid Force Majeure: 100% refund, zero penalty. Reference: 5.4.

When equipment arrives, you will receive a 4-digit Receipt OTP via SMS and in-App. Enter this OTP in the App to confirm receipt — this marks the booking "In Use" and the rental clock starts. Do not enter the OTP if you are not satisfied with the equipment's condition. Reference: 3.7.2 (BVS Step 2).

When the Owner collects the equipment, they will photograph it (Return BVS photo). You then receive a Return OTP. Enter the Return OTP in the App once you are satisfied the equipment has been collected and the booking is complete. This triggers payment release to the Owner. Reference: 3.7.4 (BVS Step 4).

Contact helpline +91 93815 82456 immediately or raise a dispute via App → Help → OTP Issue. Provide your booking ID and OTP. The Grievance Team resolves OTP disputes as Priority 1 within 48 hours. Do not share your OTP with anyone except via the App. Reference: 4.4A.

After the booking is marked complete, you will receive a rating prompt. Rate on: (1) Equipment Quality; (2) Owner Responsiveness. Ratings are on a 1–5 star scale. Your rating of the Owner is published (visible to other Farmers). You can optionally add a written review. Ratings cannot be changed after 48 hours of submission. Do not offer or accept money/gifts in exchange for ratings — this is a violation under 6.5.2. Reference: 6.4, 3A Privacy Policy.

Yes. The App supports English (EN), Hindi (HI), Telugu (TE), and Marathi (MR). Switch language in Profile → Language Settings. In-app Help Cards and Safety Checklists are available in all supported languages. Reference: 3.6A.

Available in App → Help → Safety Checklist. Check these 5 things before operating any rented equipment:

1. Verify the RC number matches the listing.
2. Check tyres / tracks for obvious damage.
3. Test ignition and confirm fuel level.
4. Confirm operator's licence if a "With Operator" booking.
5. Take a photo of equipment condition before use.

These guides are for information only. AgYantraa is not liable for outcomes from following or not following these guides. Reference: 3.6A, 8.2.

Yes. AgYantraa supports a "local agent / helpline booking" flow for farmers without smartphone access. Call the helpline at +91 93815 82456. A trained agent will assist with the booking. No app login is required for agent-assisted bookings. Reference: 3.6A, Admin Agent Endpoint.

Contact the Owner directly via the masked relay number provided after confirmation. Both parties must agree to the change. Note: a significant change in delivery location may affect the rental rate if it materially changes travel distance. Document any change agreed via App chat for your record. Reference: 3.3.4A.

AgYantraa is not liable for crop loss, property damage, or personal injury resulting from the use of rented equipment. The Equipment Owner carries the liability for equipment condition. Your remedy is against the Owner via the dispute resolution process (9.3, 9.4). AgYantraa's liability cap is the transaction value of the relevant booking. Reference: 8.1, 8.2.

Three-tier process:

1. Tier 1: Email grievance to V N Kumar at dpo@agbharat.org with your booking ID, issue description, and evidence. Response within 15 business days.
2. Tier 2: If unresolved, request virtual conciliation. Both parties attempt settlement within 30 days.
3. Tier 3: Binding arbitration at Hyderabad seat. 90-day award.

Fast-track: disputes below ₹5,000 resolved by Grievance Officer final decision within 15 days. Reference: 9.3, 9.4.

Report immediately via App → Report a Safety Issue, or email legal@agbharat.org or call +91 93815 82456. Threatening behaviour in response to reviews results in immediate permanent ban of the Owner under 6.5.2. AgYantraa takes all safety reports seriously. Reference: 6.5.2.